FREE WORLDWIDE DELIVERY
We offer FREE worldwide delivery on all of our products.
UNITED KINGDOM DELIVERY
All of our orders come with free delivery with the Royal Mail Next Day Delivery (by 1pm) service. All of our parcels require a signature at the delivery address and are fully insured up until the point that they are signed for. We urge all our customers to inspect the parcel for damage or tampering before signing for receipt.
You will be sent a confirmation email on the day of dispatch. If your item has not been signed for, it will be returned to your local sorting office, which you can collect with some form of identification.
We offer FREE international delivery by UPS Priority on all orders.
We aim to dispatch all jewellery within 24 hours of receiving your order. Where possible, orders leave in the next available mail-out between Monday and Friday.
A signature will be required and if you are not available to accept the parcel UPS will leave a calling card with instructions on how to rearrange.
If we're unable to dispatch your order immediately we'll give you an estimated dispatch date. Typically our alternative dispatch times (depending on the jewellery item you ordered) are usually 3 - 7 days.
UPS international delivery times
Below you'll find the estimated UPS transit times to different parts of the world. (Please note that UPS delivery times apply to working days, excluding weekends and bank holidays.)
- Ireland: 1 day
- Europe: 2-3 days
- USA: 2-3 days
- Asia: 3-4 days
- Australia: 3-4 days
- Africa: 3-4 days
- South America: 3-4 days
NOTE: We may use other courier services if UPS Priority is not available. We always notify you first.
Import duties and taxes
If you make an order to a country outside of the European Union (EU), your country's customs office may ask you to pay import duties and taxes on the jewellery. Please note that any duty and taxes that may be levied in the country of destination are the responsibility of the customer. The Jewelry Shop has no control over these charges and we suggest consulting with your local customs office if you are unfamiliar with the charge that will apply. The Jewelry Shop is not responsible for any international duties or taxes incurred.
Pre-order items are dispatched between 3 to 4 weeks from the date of order. If you require the item immediately we can fast track the order for an additional fee of £100. Using this service you have the guarantee that your item will be dispatched within 2 to 3 weeks from the date of order.
If you are not completely satisfied we will send you a full refund, terms and condition apply. Ring sizes below H and above Y are made to order and are non-returnable.
DELIVERY OF IN-STOCK ITEMS
Stock items will be dispatched within 3 working days from the date of order. If you need it immediately please contact us before 3pm on the day of order by email or telephone and we will arrange next day delivery, excluding Sundays and bank holidays.
DELIVERY AT DIFFERENT ADDRESS
If you would like your delivery address to be different from your billing address then additional documents required: A copy of the card holder’s photo ID. A passport or driving license is recommended.
A copy of a recent utility bill or bank statement that must be dated from the last 3 months, in order for us to verify the billing address of the card. A letter of authorisation which gives us permission to send to an alternative address. This must be hand signed by the cardholder.